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Shipping Policy

Delivery Information

We can’t wait for your order to arrive at your door

Thank you for choosing Paw Atelier. Below, you’ll find everything you need to know about how we prepare, ship, and deliver your beautiful new jewelry.

Delivery Timelines

Order Processing
Once you place your order, our team carefully prepares it within one to three business days. Most weekday orders are processed within a single day. Orders placed on Friday evening or over the weekend may take a bit longer.

Shipping and Delivery
After your order is processed, it is dispatched for shipping. Most packages arrive within five to ten business days. We do everything we can to make the experience smooth and reliable from start to finish.

Please note that occasional delays may occur due to customs, weather, or courier-related issues. We appreciate your patience and understanding as we ensure your order arrives safely.

If you ever have a question about your delivery, our friendly team is here for you.

How to Place Your Order

Shopping with Paw Atelier is simple and enjoyable. Here’s how it works:

Step 1: Select Your Item
Browse our collections and add your favorite pieces to your cart. Be sure to choose your preferred size or color if options are available.

Step 2: Checkout
When you're ready, proceed to checkout. Enter your address carefully to ensure your order arrives without issue.

Step 3: Review and Confirm
Take a moment to double-check your order details. This helps us deliver a seamless experience.

Step 4: Choose Your Payment Method
We offer secure and flexible payment options, including:

  • Credit cards (AMEX, Mastercard, Visa, Maestro, Disover)

  • PayPal

  • Other trusted online payment methods (Apple Pay, Google Pay)

Once you've selected your payment method, simply follow the prompts to complete your purchase.

If you have any questions along the way, don’t hesitate to reach out. We’re always happy to help.

Shipping Costs

Good news, shipping is always free at Paw Atelier. There’s no minimum purchase and no hidden fees. It’s our way of saying thank you for being part of our community.

Shipping Your Order

Found something special? We understand how exciting it is to receive a meaningful piece. That’s why we take care in preparing each package with purpose.

To help us keep prices fair and reduce waste, we ship orders in efficient batches. This mindful approach allows us to serve you with care while being gentle on the planet.

Policy on Return to Sender (RTS), Expired Shipments, and Lost in Transit Due to Customer Error

If an order is returned to sender, marked as expired, or lost in transit due to incorrect or incomplete shipping information provided by the customer, including missing apartment or unit numbers, incorrect postal codes, or invalid addresses, the order will be non-refundable.

We are happy to arrange a reshipment once the correct and complete shipping details are provided. In such cases, the customer may be required to cover additional shipping costs. Reshipments will only be processed after the returned package has been received back at our warehouse (if applicable).

To avoid delays or delivery issues, customers are encouraged to carefully review and confirm all shipping details before completing their purchase.

Track Your Order

You can track your order anytime by visiting our Track your order page. Tracking information is typically available within 2 to 3 days after your order is placed.

At Paw Atelier, we work with a trusted network of courier partners to ensure fast and reliable delivery, depending on your location and current shipping conditions. This approach allows us to consistently provide the best possible delivery time, even when circumstances vary.

Thank you again for choosing Paw Atelier. Your order means the world to us, and we can’t wait for you to unwrap something truly meaningful.