We work with high-quality stainless steel and precious metal plating (such as 18k gold and sterling silver). Every piece is designed to be durable, hypoallergenic, and gentle on sensitive skin.

Our pieces are water-resistant and suitable for daily wear, but we always recommend removing them before showering, swimming, or applying lotions to keep them looking their best.

Not yet, but we’re working on a personalization option for select pieces. Sign up for our newsletter to be the first to know when this becomes available.

We believe in making your shopping experience delightful and affordable! We’re excited to offer free shipping on all orderswithin the U.S. No minimum purchase required.

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

At Paw Atelier, we offer a generous 30-day return period, giving you plenty of time to decide. You can return your package without any reason, starting from the day you receive it. Just make sure to send it back to us within those 30 days.

Received a Faulty or Damaged Item? What a Shame, but We’re Here to Help!

If something’s not right with your order, follow these simple steps to get it sorted:

1. Snap a photo of the damaged or faulty product.
2. Email us at info@paw-atelier-claire.com with the photo attached. Be sure to include your order number and a brief description of the issue.
3. Our customer service team will review your message and work with you to resolve it as quickly as possible.

We’re dedicated to ensuring you’re happy with your purchase, so don’t hesitate to reach out if something’s wrong!

Once we’ve received your returned items, your refund will be processed within 7 working days.

You can track your return using the tracking number from your carrier. The 7-day processing period starts when your package arrives at our warehouse, and we’ll notify you once your refund is issued.

We’re always happy to help, so if you don’t see it by then, just email us at info@paw-atelier-claire.com

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
• PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
• Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
• Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase!

If you have any questions or need help with your payment, feel free to reach out to our customer support team.

If you have any questions, don’t hesitate to reach out! We’re always here to help. Our team is available 6 days a week, ready to assist you with any questions or concerns. We’re committed to making your experience as smooth and enjoyable as possible.

Contact: info@paw-atelier-claire.com or click here to use the contact form.

We always strive to respond to your questions within 24 hours, but rest assured, you'll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.

We’re thrilled to hear that you’re interested in joining the Paw Atelier family! Please drop us a message at careers@paw-atelier-claire.com, and we promise to get back to you as soon as we can. We can't wait to connect with you!

No, Paw Atelier operates as an online-only retailer. We are not affiliated with any physical store or any other business that uses the name Paw.